SmartFeeder Support

Search our FAQ’s for answers to your questions.

  • How Long Does The Smartfeeder Battery Last?

    The SmartFeeder is designed to stay plugged in at all times, but if your power at home goes out, the battery will last for up to approximately 9 hours. Please take a look at our charging troubleshoots if you are having some issue with ke...

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  • How Many Pets Can Use The Smartfeeder?

    The Petnet SmartFeeder is designed to feed one pet per feeder. Your Petnet app will only display the pet's profile that is connected to the active SmartFeeder.  To operate multiple Feeders you must log out of the app and create a separat...

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  • How do I charge the SmartFeeder?

    SmartFeeder (2nd Generation) The SmartFeeder is designed to remain plugged in at all times. There is a backup battery that will last for up to 8-10 hours should you have a power outage. To ensure your SmartFeeder remained charged, plug t...

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  • How much food fits inside of the SmartFeeder?

    The SmartFeeder is designed to hold approximately 7lbs of dry kibble. The Food Container/ Hopper of the SmartFeeder can hold close to 2 gallons of kibble. (Applicable to SmartFeeder generations 1 & 2)

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  • How do I sign into my Petnet app?

    To sign in to your account, locate and open the Petnet App on your mobile device.  Here on the login screen, please enter your email used for your Petnet Account.  Place in the password in the empty password field below.  Tap "Sign In" w...

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  • How do I change my account email address?

    When an account email has been changed, all email updates regarding feeder alerts, SmartDelivery shipping or payment related material along with other messages from Petnet will be delivered to the new account address. 1. Open the Petnet ...

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  • How Do I Create An Account?

    To create a Petnet account download the Petnet mobile app from your Apple Store or the Google Play store.  Open your app to the login screen.  On the bottom right of the Petnet app, select Create an Account. You will notice a password co...

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  • I Forgot My Account Password

    There are a few ways to reset your password for your account in case you should ever forget. Click here to reset your password. Enter your Petnet account Email and press Send Reset Email. You will be sent a link to your email to re...

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  • How do I onboard my pet’s information?

    You are now connected to your SmartFeeder and it is time to tell us more about your pet! We've created this video to help guide you through how to set up your pet's profile so that you can feed your pet the most accurate portion size. ...

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  • Reconnecting the SmartFeeder to Wi-Fi

    For customers with existing accounts that need to reconnect the SmartFeeder to Wi-Fi or transfer their account to a new SmartFeeder, follow the steps below: First, place your phone on Bluetooth.Next, place your SmartFeeder in front of y...

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  • My food has trouble dispensing into the bowl.

    If your food is having trouble dispensing into the bowl, please try these steps: Remove the food container from the Feeder Base by using the container lock Check for any lodged food in the rotating portion wheel or for food pushed alon...

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  • How do I factory reset my SmartFeeder bowl?

    (Applies to 1st Generation SmartFeeder only) To factory reset your SmartFeeder bowl, please contact support@petnet.io. Our agents are standing by to assist you through the factory reset process.

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  • My bowl has no QR code or entry key.

    If your bowl has no QR code, follow these steps: Search for the model number SF10A, SF10B on the bottom of the bowl. These model numbers are from SmartFeeder’s made during our Beta period which ended in August 2015. Accounts that hav...

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  • What does the blinking light on my SmartFeeder bowl mean?

    Long red/ two short red LED blinks This means that the attempt to connect was successful however, the bowl is recognizing 5GHz network name or the Password or Network name was entered incorrectly. Long red/ three short red LED...

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  • What should I do if my Smartfeeder will not stop dispensing food?

    First, push the Manual Feed button - this will cancel a feed that’s in progress.   If that does not stop the feeder from dispensing, pull the bowl out of the feeder body - that will disconnect the SmartFeeder and cancel a feed that is i...

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  • What do the lights mean on my Smartfeeder base?

    White If you see a white light around the Manual Feed button on the base of your feeder, this means that your SmartFeeder is online and successfully connected to your Wi-Fi, and everything is good to go! Purple If you see ...

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  • Why am I getting numerous low battery warnings?

    SmartFeeder (1st & 2nd Generation) Check the micro USB connection in the bottom of the SmartFeeder Base to ensure that the connection is tight and secure.  Confirm the wall adapter is plugged into the wall. Take a look at the micro ...

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  • How Do I Stop A Feeding In Progress?

    You may have accidentally set a feed for too much and you've noticed while food is still being dispensed. If this happens we have some tips for you. While the food is being dispensed press the Manual Feed button on the Feeder Base - thi...

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  • Why isn’t my Smartfeeder charging?

    SmartFeeder (2nd Generation)In order to get the light to illuminate on the Feeder Base let's follow these steps: On the back of your Feeder Base, confirm that the power switch is on and exposing the green sticker.   Check for a tigh...

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  • Using Alexa with your SmartFeeder

    To connect your Petnet to your Alexa, follow these steps: Open the Petnet app and go to the Settings (three horizontal lines in the top left corner) Select Compatible Apps and select Amazon Alexa If this is your first time setting up...

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  • Is Petnet compatible with the Nest cam?

    As of August 31st, 2019 we will no longer have the ability to provide your pet images within the Petnet app. Google will be winding down the Works with Nest program and unifying the experience through the Works with Google Assistant prog...

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  • SmartFeeder User Manual

    The Petnet SmartFeeder user manual will help guide you and your furry loved one start a new feeding experience. This manual will cover the setup and installation steps, a feature overview, cleaning instructions and more! Download - Smart...

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Need more help?

We’re here to answer your questions by call, email and chat Mon - Fri 8am to 6pm PT and Saturdays 9am to 6pm PT.