SmartDelivery Support

​​​​​A service that brings pet food straight to your doorstep so you never have to think about buying, or running out of, pet food again.

We recommend food recipes that match ingredients to what your pet’s ancestors would have eaten in the wild. We then rank the recommendations by the Quality Score.

We use your pet’s weight and activity level to estimate their daily calorie goal. In other words, the larger and more active your pet is, the more calories they will burn each day.

We examine the ingredient list for appropriate proteins, fruits and vegetables, healthy fats and oils and award a higher score, in most cases depending on the position of the ingredient in the list. We also scan for artificial ingredient...

A digital marketplace that uses artificial intelligence (AI) to guide pet owners to the appropriate foods for their pet’s breed and specific needs. Search for food recommendations of top-quality recipes, curated for your pet and measured...

To see if your current food is available for SmartDelivery, follow these steps: Go to the Petnet website at petnet.io and select My Account to log in to your account. Click the Recommendations tab located in the top navigation bar Click...

You can see more food results that are recommended for your pet by following these steps: Go to the Petnet website at petnet.io and select My Account to log in to your account Click the Recommendations tab located in the top navigation ...

To create a new account for SmartShop click the "Save Results" at the top of the page, enter your email address and choose a password. Then check your email for confirmation, and add us to your address book to make sure you receive accou...

Go to petnet.io and click My Account at the top of the page and enter your email address and the password you used to create the account.

There are three ways to start SmartDelivery.  You may sign up for SmartDelivery by creating an account in SmartShop. When you sign up for SmartDelivery you will receive your first bag for free. (One free bag offer is available once per h...

To change your Petnet account password, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account Selecting Forgot Password will allow you to send a password reset email to your...

To edit your pet’s basic information (example: Age, Breed, Activity Level, Allergies), please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account On the Overview page navigate to...

To change your basic account information, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account On the Overview page navigate to the Account Information section and select ...

To help you select the ideal pet food for your pet while also considering budget, you can filter your food recommendations by cost by following these steps: Go to the Petnet website at petnet.io and select My Account to log in to your ...

To edit your payment method, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account On the Overview page navigate to the Payment Method section and select Edit Enter your up...

To check your order history, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account Click the Order History tab located in the top navigation bar Here you will find a deta...

To edit your shipping information, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account On the Overview page, click the Manage My Subscription button Find the Shipping In...

To skip a scheduled food delivery, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account On the Overview page, click the Manage My Subscription button Find the Order Stat...

To edit your food subscription plan details, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account On the Overview page, click the Manage My Subscription button   Find the...

To change the status of your food subscription plan to either “Active” or “Pause”, please follow these steps: Go to the Petnet website at petnet.io and, select My Account to login to your account On the Overview page, click the Mana...

Your feedback is important in improving the overall Petnet experience. If you would like to provide feedback, please fill out a survey and allow 24 hours for our Customer Support Team to reply with more information or additional question...

There is no time requirement for your SmartDelivery account. You have the ability to cancel your subscription at any time, excluding any deliveries already in process.

Unfortunately, not at this time. We currently ship one (1) bag of food per order.r.

The SmartFeeder and your first bag of food are shipped separately from different locations. You will receive an email and a tracking number for each as they ship. We try our best to have both shipments arrive to your door at the same time.