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I don't see my food. How can I find it?

To see if your current food is available for SmartDelivery, follow these steps: Go to the Petnet website at petnet.io and select My Account to log in to your account. Click the Recommendations tab located in the top ...

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How can I see more food results?

You can see more food results that are recommended for your pet by following these steps: Go to the Petnet website at petnet.io and select My Account to log in to your account Click the Recommendations tab located in...

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What Is Smartdelivery?

​​​​​A service that brings pet food straight to your doorstep so you never have to think about buying, or running out of, pet food again.

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How Can I Filter My Food Recommendations To Only Show Foods That Are Available For Smartdelivery?

Login to your account and navigate to Recommendations at the top of the page. This will take you to a view of your pet’s Food Recommendations, where you can toggle the SmartDelivery Only switch to see what foods are a...

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What Factors Contribute To My Pets Food Recommendations?

We recommend food recipes that match ingredients to what your pet’s ancestors would have eaten in the wild. We then rank the recommendations by the Quality Score.

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How Is My Pet's Daily Calorie Goal Calculated?

We use your pet’s weight and activity level to estimate their daily calorie goal. In other words, the larger and more active your pet is, the more calories they will burn each day.

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What makes up a foods quality score?

We examine the ingredient list for appropriate proteins, fruits and vegetables, healthy fats and oils and award a higher score, in most cases depending on the position of the ingredient in the list. We also scan for a...

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What Is Smartshop?

A digital marketplace that uses artificial intelligence (AI) to guide pet owners to the appropriate foods for their pet’s breed and specific needs. Search for food recommendations of top-quality recipes, curated for y...

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How Do I Create A New Account For Smartshop?

To create a new account for SmartShop click the "Save Results" at the top of the page, enter your email address and choose a password. Then check your email for confirmation, and add us to your address book to make su...

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How Do I Login To My Account?

Go to petnet.io and click My Account at the top of the page and enter your email address and the password you used to create the account.

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What are the different ways to start SmartDelivery?

There are three ways to start SmartDelivery.  You may sign up for SmartDelivery by creating an account in SmartShop. When you sign up for SmartDelivery you will receive your first bag for free. (One free bag offer is ...

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How do I change my account password?

To change your Petnet account password, please follow these steps: Go to the Petnet website at petnet.io and select My Account to login to your account Selecting Forgot Password will allow you to send a password...

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