Why isn’t my SmartBowl charging?

The SmartBowl can last up to 5-7 days on a full charge and depending on usage. In the event that you need to recharge, please follow these steps:


  • Remove the Metal Tray from the SmartBowl
  • Turn the bowl off, then back on
  • Plug the Micro-USB cord directly into the back of the SmartBowl
  • Once the SmartBowl is plugged in and powered on, the Petnet app should show “SmartBowl Online” and your battery percentage should increase as it charges.


If you are still having trouble with charging your SmartBowl, please contact our Customer Support Team at support@petnet.io or at (855) 738-4650.