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Is the SmartBowl compatible with wet food?

No. The SmartBowl is only compatible with dry kibble at this time.

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Is the SmartBowl compatible with the SmartFeeder?

No. Although the SmartBowl and the bowl of the SmartFeeder (Gen 1) look identical, the SmartBowl is not compatible with the feeder base.

image for Connecting My Smartbowl To Wi-Fi
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Connecting My Smartbowl To Wi-Fi

Check your network name and password (case-sensitive). Take a look at your Wi-Fi settings and make sure you’re operating on a 2.4gHz network. Check to see if you have any firewalls activated. Look for your DHCP setti...

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What Devices Are Compatible With Smartbowl?

Petnet Mobile iOS app has been optimized for: iPhone 4s or newer iPod Touch, 5th Generation Petnet Mobile app operates on iOS 8.3. To check your iOS Version, open your mobile device settings page and tap General >...

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How Do I Assemble My Smartbowl?

Separate the bowl, metal tray insert and charger. Put metal tray on top of the bowl. Plug your AC adapter and USB cord into the bowl.

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How long can the SmartBowl battery last?

The SmartBowl uses a battery sleep function that allows it to last between 5-7 days on a full charge, depending on usage.

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How do I charge the Smartbowl?

To charge the Smartbowl, simply plug the power cable into the back of the bowl where the micro USB cord insert is located.

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Why isn’t my SmartBowl charging?

The SmartBowl can last up to 5-7 days on a full charge and depending on usage. In the event that you need to recharge, please follow these steps:   Remove the Metal Tray from the SmartBowl Turn the bowl off, then bac...

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How do I clean the SmartBowl?

Follow these steps to safely and effectively clean the SmartBowl: Turn the SmartBowl off by moving the power switch on the back to the down (off) position Remove the Metal Tray and wash by hand, or in the dishwasher...

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How Do I Change My Wi-fi Network Or Password?

When attempting to change your wifi network name or password that the feeder is connected to the first is to confirm that the SSID (wifi network name) your phone is on is the 2.4GHz network and not the 5GHz network. T...

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How do I change my pet's food?

We've made it simple to change the food information inside of your Petnet Mobile app. Follow the steps below: Inside your Petnet app, select the Food Tab.  Select the Edit option to bring up the Food Profile Page  ...

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How do I change my pet’s photo, age, weight, or activity level?

Personalizing your Pet’s information is key to getting correct feeding recommendations based on your pet’s needs. To change your Pet's profile information in the Petnet App, just follow these steps: Open the Petnet ...

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