About the SmartFeeder
What is a Petnet SmartFeeder?
How does SmartFeeder integrate with Petnet Mobile app?
What size dogs and cats are compatible with our SmartFeeder?
How long is the battery life for the SmartFeeder Beta?
How many devices can connect to SmartFeeder?
About Petnet Mobile
What information does the Petnet Mobile app provide?
How many SmartFeeders can connect to Petnet Mobile?
How do I schedule an automatic feed?
What WIFI is compatible with Petnet Mobile?
How do I edit my pet information?
How do I change my pet food?
What information does the pet page display?
Using your SmartFeeder
How do I charge SmartFeeder?
How do I connect my wifi to my SmartFeeder?
What does a Red and White light mean?
How can I check my scheduled feedings?
How do I change my dog's photo?
How do I clean my SmartFeeder?
Using your Petnet Mobile App
How Do I Update my Food Selection on the App?
How Do I Change the Portion Size dispensed when clicking the Manual Feed Button on the Petnet Mobile App?
How Do I Disable the Manual Feed Button on My SmartFeeder?
How Do I Change my WiFi Settings?
How Do I Set Up Scheduled Feedings?
How Do I Trigger a "One-Off" Remote Feed?
How Do I Manage Multiple SmartFeeders From a Single Account
Troubleshooting your SmartFeeder
What are the colors on my bowl?
Why Isn't My SmartFeeder Charging?
I need help connecting my router to my SmartFeeder.
How do I change my SmartFeeder password?
Why am I Getting Numerous Low Battery Warnings?
What do I do When the SmartFeeder will not Stop Dispensing Food?
When will my SmartFeeder Ship?
How is SmartFeeder shipped?
How do I cancel my order?
When is it too late to return my product?
Works with Nest
How do I get the Petnet App to connect with the Nest Cam?
Do I need a subscription to use the service?
Do I have to use the same email address for both my Nest App and Petnet App?
What Cameras are supported?
What is the best positioning of a camera?
Why do I sometimes not see images with my pets feeding even though Petnet says he’s fed?
Why do I sometimes see other images in my camera such as people walking by the camera instead of my pet?
How long does it take for the clips of my pet eating to show up in my app?
I fed my pet and immediately checked the feeding status card but it says no events for this feeding yet, what should I do?
How do I assemble my SmartFeeder?
What devices are compatible with SmartFeeder?
Where can I find my SmartFeeder’s MAC address?
Can't find what you're looking for?
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Saturday 7:00am - 3:00pm (PST)
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